Tips for preventing fraud
While cybercrime and fraud are serious threats, you can take practical steps to protect
your identity and assets. To reduce your exposure to fraud and reinforce your efforts,
Leisure Capital and Schwab have mechanisms in place to help safeguard your data and accounts.
You can also take steps to safeguard your information and assets by applying caution when sharing information and executing transactions. Following are some common cyber fraud tactics so you know what to watch for, as well as some basic steps to help keep fraud at bay, and recommended actions if you do suspect a breach.
If you have any questions, please contact us. We’re here to help in any way we can.
Download this guide as a PDF:
Ways to protect your information and assets
Safe practices for working with your Leisure Capital team
- Talk with your advisor to understand how we protects your information and assets.
- Keep us informed regarding changes to your personal information.
- Expect our office to call you to confirm email requests to move money, trade, or change account information.
- Establish a verbal password with us to confirm your identity, or request a video chat.
How we protect your accounts
Schwab leverages protocols and policies to help protect your financial assets. Below are actions you can take to reinforce these efforts:
- Confirm your identity using Schwab’s voice ID service when calling the Schwab Alliance team for support.
- Use two-factor authentication, which requires a unique code each time you access your Schwab accounts.
- Review the Schwab Security Guarantee (Schwab.com/Schwabsafe), which covers 100% of losses in any of your Schwab accounts due to unauthorized activity.
To learn more, visit Schwab’s Client Learning Center (Content.Schwab.com/LearningCenter).
Follow general best practices
- Be suspicious of unexpected or unsolicited phone calls, emails, and texts asking you to send money or disclose personal information. If you receive a suspicious call, do not accept it, hang up, and call back using a known contact number.
- Be cautious when sharing sensitive information and conducting personal or confidential business via email, since it can be compromised and used to facilitate identity theft.
- Do not disclose personal or sensitive information on social media sites, such as your birthdate, contact information, and mother’s maiden name.
- Be cautious when receiving money movement instructions via email. Call the sender at their known number (not a number provided in the email) to validate all instruction details verbally before following instructions or providing your approval.
- Protect yourself from phishing attempts and malicious links (see glossary for additional information).
- Check your email and account statements regularly for suspicious activity.
- Do not verbally disclose or enter confidential information on a laptop or mobile device in public areas where someone could potentially see, hear, or access your information.
- Verify payment requests you receive by phone or email. Requests for you to make payments using prepaid debit cards, gift cards, or digital currency are frequently associated with fraud or scams.
Keep your technology up to date
- Keep your web browser and operating system up to date, and be sure you’re using appropriate security settings. Old software, operating systems, and browsers can be susceptible to attack.
- Install anti-virus and anti-spyware software on all computers and mobile devices.
- Enable the security settings on your applications and web browser.
- Do not use free or found USB thumb drives—they could be infected with viruses or malware.
- Turn off Bluetooth when it’s not needed, to protect against individuals gaining access to your devices using Bluetooth connections.
- Safely and securely dispose of old hardware.
Be cautious with public networks
- Avoid using public computers. If you must use one, go to the browser settings and clear the browser history (cache) and cookies when you’re finished.
- Only use wireless networks you trust or that are protected with a secure password.
- Use your personal Wi-Fi hotspot instead of public Wi-Fi.
- Do not accept software updates if you are connected to public Wi-Fi.
Be strategic with your login credentials and passwords
- Do not use personal information such as your Social Security number or birthday as part of your login ID.
- Create a unique password for each financial institution you do business that are long and contain a combination of characters, numbers, and symbols. Consider using a password manager to create, manage, and store passwords that are unique and secure.
- Do not share your passwords.
- Use two-step verification whenever possible.
Be sure you’re on a secure website
- Check the URL to see if it’s a secure connection. Secure sites begin with https rather than http, and are generally considered safer.
- Check the address bar for site validity indicators whenever you log in to a Schwab website. Some browsers use green text or security symbols to indicate a secure and verified site.
- Download apps only from the Google Play™ Store or the Apple App Store®.
- Do not visit websites you don’t know—for example, websites advertised on pop-up ads and banners.
- Log out completely to terminate access when you’ve completed a secure session, such as with online banking or a credit card payment.
Beware of phishing
- Do not click on links or attachments in emails and text messages if you question the validity of the sender. Instead, type the real web address, for example https://www.schwaballiance.com, in your browser.
- Hover over questionable links to reveal the site’s full URL and see where the link really goes. Do not click on links that don’t match the sender or don’t match what you expect to see.
- Be suspicious of emails that have grayed-out Cc: and To: lines—they may have been sent to a mass distribution list.
- Check the sender’s domain name in the email address (email@example.com) to see if it matches what you would expect to see.
- Activate the spam filters in your email settings tab. This will help prevent unsolicited emails from coming to your inbox.
- If you suspect an email that appears to be from Schwab is a phishing email, forward it to firstname.lastname@example.org.
- If you have questions about an email from Schwab or personal information you entered about your Schwab account after clicking an email link, call our team immediately at 714-384-4050 or the Schwab Alliance team at 800-515-2157.
What to do if you suspect a breach or fraud
Two-step verification (aka multi-factor authentication)
A method of confirming your identity using a second step to verify who you are. For example, the first
step might be to enter your username and password, and the second step might be to enter a randomly
generated number sent to you via email, text, phone call, or token.
The fraudulent practice of sending emails or text messages appearing to be from reputable companies or
trusted individuals in an attempt to get individuals to reveal personal information such as passwords and
credit card numbers. Phishing attempts are usually urgent-sounding, legitimate looking emails or texts
designed to trick you into disclosing personal information or installing a virus on your device. These
scams can be sent as attachments or links that, when opened or clicked, may trigger malicious activity or
take you to fake sites that resemble the real business websites.
An encrypted online or cloud-based program that generates, retrieves, and keeps track of random
passwords across countless accounts and also protects information such as passwords, PINs, credit card
numbers and their three-digit CVV codes, and answers to security questions.
As it relates to an email address, this is the information that comes after the @ symbol—for example,
schwab.com in email@example.com.
A program that detects unsolicited and unwanted emails and prevents them from reaching your email
inbox. Usually these types of emails are instead sent to a spam folder.
Software that is intended to damage or disable computers and computer systems.
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